This Refund Policy explains when refunds may be available for purchases made on Kickoff eSIM at kickoffesim.com.
Digital products
eSIM data plans are digital goods delivered electronically (QR code / profile installation). Once an eSIM has been issued to you, it often cannot be “returned” in the same way as physical merchandise. Provider and carrier rules may prevent reuse or reversal after activation.
General rule
Purchases are generally non-refundable once the eSIM profile has been generated or activated, except where required by law or as described below.
When we may issue a refund
We may approve a full or partial refund at our discretion, or where required by law, in situations such as:
- Failed fulfillment — We could not deliver a working eSIM profile after payment and could not resolve the issue within a reasonable time.
- Duplicate charge — You were charged more than once for the same order.
- Material product error — The plan delivered materially differs from what was advertised (e.g. wrong destination or data allowance) and cannot be corrected.
- Unused profile — The eSIM was never installed or activated, and our provider confirms it can be voided (not guaranteed for all plans).
Refunds are not typically available for:
- Change of travel plans after purchase
- Device incompatibility you did not verify before buying (see our device checker)
- Poor local network coverage or speed
- Data used after activation
- Failure to install the eSIM before the validity period starts
How to request a refund
Email [email protected] with:
- Your order ID (transaction ID)
- The email used at checkout
- A brief description of the issue
- Whether the eSIM was installed or activated
We aim to respond within a few business days. Approved refunds are processed to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank.
Chargebacks
If you dispute a charge with your bank or card issuer, we may provide transaction and delivery records to Stripe and the card network. Please contact us first so we can try to resolve the issue directly.
Currency
Refunds, when issued, are processed in the same currency charged on your original order.
Changes
We may update this Refund Policy from time to time. The “Last updated” date above reflects the current version.
Contact
Email: [email protected]
See also our Terms of Service and Privacy Policy.