This Privacy Policy describes how Kickoff eSIM (“we”, “us”, “our”) handles personal information when you use kickoffesim.com and related services.
Who we are
Kickoff eSIM sells prepaid travel eSIM data plans online. Our website is operated at kickoffesim.com. For privacy questions, contact us at [email protected].
Information we collect
We may collect the following types of information:
- Account information — If you sign in with Google or email link, we receive identifiers from Firebase Authentication (such as your email address, display name, and user ID).
- Guest checkout — If you checkout without an account, we collect the email address you provide to deliver your order and support.
- Order and payment information — Package selected, order ID, transaction status, amount charged, and currency. Payment card details are processed by Stripe; we do not store full card numbers on our servers.
- eSIM fulfillment data — QR codes, activation details, and usage status needed to deliver and support your plan.
- Device notifications (optional) — If you enable push notifications, we may store a device token to send order or usage alerts via Firebase Cloud Messaging.
- Technical logs — Standard server logs (IP address, browser type, timestamps) for security, debugging, and fraud prevention.
How we use your information
We use personal information to:
- Process orders and payments
- Deliver eSIM profiles and installation instructions
- Provide customer support
- Send transactional emails related to your purchase
- Maintain account and order history (for signed-in users)
- Improve service reliability and prevent abuse
We do not sell your personal information.
Data retention
We retain order and account records as long as needed to fulfill orders, meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion of account-related data by contacting [email protected], subject to records we must keep for legal or operational reasons.
Your choices and rights
Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, email [email protected] with your request and order or account details.
You can sign out of your account at any time. Guest order access links are time-limited for security.
Security
We use industry-standard measures to protect data in transit and at rest. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
Children
Our service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact
Email: [email protected]
See also our Terms of Service and Refund Policy.